Our terms and conditions outline payment details and our cancellation policy. They’re designed to help us care for our homes and ensure an enjoyable stay for all guests. We kindly ask that you review them before your arrival.

House Rules & Conditions of Stay

• This property is to be used for holiday accommodation purposes only. Parties, functions, or events are strictly prohibited.
• This is a non-smoking property.
• Only the number of guests confirmed at the time of booking are permitted to stay.
• Please respect our neighbours and the local community by keeping noise to a minimum at all times.
• The Owners are not responsible for the security of guests’ personal belongings.
• Please ensure the property is securely locked whenever it is unoccupied.

The Owners reserve the right to charge guests for any costs incurred during their stay, including but not limited to:

• Intentional or accidental damage to the property, furniture, fixtures, or fittings
• Replacement of missing items
• Additional cleaning required
• Removal of excess rubbish

Guests are asked to leave the property in a neat and tidy condition upon departure.

• Check-out time is 10:00am. A late check-out fee of $50 will apply unless prior arrangements have been made.
• The person named on the original booking remains the primary contact and is responsible for the property and all communications relating to the booking.
• Prior to departure, please return the keys to the key-safe and ensure the property is locked.

Payment & Cancellation Policy

Payment

• Direct bookings: A 25% deposit is required at the time of booking, with the balance due 30 days prior to arrival.
• For bookings made within 30 days of arrival, full payment is required at the time of booking.
• Payments may be made via EFT, debit card, or credit card.
• Website bookings: Full payment is required at the time of booking.

Cancellation

• More than 30 days prior to arrival: Full refund
• 14–30 days prior to arrival: 50% refund
• Less than 14 days prior to arrival: No refund
• If we are able to rebook the property for the same dates and value, a full refund will be provided.

Cancellations must be made in writing to elizas@elizasbright.com.au.
Refunds are processed via EFT within 5–7 business days. Credit/debit card refunds will have transaction fees deducted (currently 2.9% + $0.30).

Additional Conditions

• Early departures are non-refundable.
• Extenuating circumstances will be considered on a case-by-case basis.
• In the unlikely event we need to cancel your booking, a full refund will be issued with no fees deducted.

Online Travel Agent Bookings

Bookings made through an online travel agent (such as Airbnb, Booking.com, or similar platforms) are subject to the terms, conditions, payment requirements, and cancellation policies of that platform. Where applicable, the online travel agent’s policies will take precedence.